MEMORANDUM

TO:     Linda Gill, Gina Pallozzi, Dan Remeika

FROM:   Keith Corbett

DATE:   August 7, 1987

SUBJ:   3.0 Software Upgrade - Final Push

COPY:   Ron Genest, David Lee, Clovis Regis, Bill O'Brien

Release 3 first shipped almost a year ago, but about half of the customers
have not yet received it.  This memo is to outline what needs to be done
to ship the updates to the remaining customers with current Gigamos
software contracts.

Many of us have different pieces of this project to complete:
  
  1. Ship-to update: I need the shipping orders Dan and Sandi Stewart
  kept for all the 3.0 upgrade kits that went out since my last
  database update.  This will enable me to update the SHIPKEY database
  and print a final ship-to list. 
    
  2. Shipping orders: I will assist Gina with supervising the
  creation and cross-checking of ship-to orders from the database.
  
  3. Materials: When I have the ship-to list, I will provide Linda with
  material requirements (tapes, manuals to print).  We already have an
  order in for 100 1200' and 100 2400' tapes -- about enough for 50
  complete kits.  I will provide the documentation masters and
  printer's instructions to Linda for quoting the (final?) printing
  run.
  
  4. Tape duplication: I will have to contract part-time help to
  duplicate about 200-250 tapes.  This is about 150 hours of work over
  a 3-4 week span.
      
  5. Assembly: Materials will assemble the documentation binders and
  upgrade kits. 
    
  6. Installation: As customers get release 3, Technical Support and
  Field Service receive many calls for installation assistance; some
  customers need a lot of hand-holding, and even on-site installation by
  a field engineer.  Dispatch and Support may want to plan ahead and
  schedule the on-site visits that can be anticipated.  Sales Admin
  may want to consider quoting some kind of expenses-based arrangement to
  recover the costs of doing on-site installations.

If everything goes smoothly, we should complete 3.0 contract shipments
by mid-September.  That, by the way, is probably when we will begin the
beta test for release 4.  During this beta test we must begin to devise
a better strategy for planning and tracking release 4 and future
updates.

KMC