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			       MEMORANDUM



   TO:     John Salis
   
   FROM:   Keith Corbett
   
   DATE:   July 10, 1986
   
   SUBJ:   LMI - Carnegie Group Cooperative Marketing Agreement
   
   
   
   Cheryl Walsh's memo dated 6/30 describes an announcement to be released
   today.  The attached press release states that "under the terms of the
   agreement, both LMI and Carnegie will ... cooperate in customer support
   [and] training ..."
   
   I am concerned about the wording and content of this announcement. Does
   it mean that LMI Customer Service is involved in the support of
   Carnegie's product?
   
   Clearly, we are not geared up to support the product, Knowledge Craft.
   We haven't even been involved in the discussions, have never seen the
   product, and do not have the resources to take it on.
   
   We aren't even really in a position to provide OEM support to Carnegie's
   own staff.  This kind of support is very different, more involved, and
   requires a different kind of specialist expertise than the kind of
   customer end-user support we currently provide.
   
   Perhaps the agreement alludes to an arrangement between Carnegie and
   sales support, or Engineering?
   
   I hope that I am simply reading too much into this memo, and that these
   considerations were addressed by Marketing in their discussions with
   Carnegie.  I would appreciate a clarification from them.